top of page
Frequently asked questions
General
Because your products are made to order, you usually can’t return them if the mistake comes from the details you submitted, like spelling, sizing or colour choices. You can return an item if it arrives damaged or if we’ve made an error when fulfilling your order. Please check your custom details carefully before you place your order.
If your item arrives damaged, contact us as soon as you can. We'll help arrange the return and issue a full refund, including the original delivery charge, once the goods are returned. If the problem came from the details you provided, such as a spelling mistake, the item can’t be returned. We want to get it sorted for you quickly.
bottom of page