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Privacy Policy

Effective Date: May 23, 2025

 

1. Introduction

Welcome to signsbypost.shop (the "Site"). We are committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or otherwise interact with us.

 

By using our Site, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

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Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. You can read Wix's Privacy Policy here: https://www.wix.com/about/privacy

 

2. Information We Collect

We may collect personal information from you in a variety of ways, including:

  • Personal Data You Provide to Us:

    • Contact Information: Your name, email address, postal address, and phone number when you place an order, create an account, subscribe to our newsletter, or contact us through a form or email.

    • Order Information: Details of products you purchase, billing address, shipping address, and transaction history.

    • Payment Information: When you make a purchase, payment information is processed by our third-party payment processors (e.g., Wix Payments, PayPal, or other providers). We do not directly store your full credit card or debit card numbers.

    • Account Information: If you create an account, your username, password (hashed), and preferences.

    • Communications: Records and copies of your correspondence if you contact us (e.g., emails, messages through contact forms).

  • Data We Collect Automatically (through Wix and other tools):

    • Device and Usage Information: When you access our Site, Wix and our integrated services may automatically collect certain information about your device and how you interact with our Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, time spent on pages, and dates and times of access.

    • Cookies and Similar Technologies: We and our service providers (including Wix) use cookies and similar tracking technologies (e.g., web beacons, pixels) to operate and personalize the website, analyze trends, track users' movements around the site, and to gather demographic information about our user base as a whole. Cookies help us provide you with a good experience when you browse our Site and also allow us to improve our Site.

    • Information from Third-Party Analytics: We may use third-party analytics services (e.g., Google Analytics, Wix Visitor Analytics) to help us understand the use of our Site. These services may collect information sent by your browser as part of a web page request, including your IP address or cookies.

 

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To operate and maintain our Site.

  • To process and fulfill your orders, including managing payments, shipping, and handling returns or exchanges.

  • To create and manage your account.

  • To communicate with you, including responding to your inquiries, providing customer support, and sending you order confirmations and updates.

  • To send you marketing communications (such as newsletters, promotions, and new product announcements) if you have opted-in to receive them. You can opt-out at any time.

  • To personalize your experience on our Site, such as showing you products that may be of interest to you.

  • To improve our Site, products, and services.

  • To monitor and analyze trends, usage, and activities in connection with our Site.

  • To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of signsbypost.shop and others.

  • To comply with legal and regulatory obligations.

 

4. How We Share Your Information

  • We may share your personal information in the following situations:

    • With Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf. This includes:

    • Wix.com: Our website platform provider, which hosts our site and processes data as described in their privacy policy.

    • Payment Processors: To process your payments securely (e.g., Wix Payments, PayPal). 

    • Shipping Carriers: To deliver your orders (e.g., USPS, FedEx, Royal Mail). 

    • Email Marketing Providers: If you subscribe to our newsletter, your email address may be shared with our email marketing service provider (e.g., Wix Email Marketing, Mailchimp). 

    • Analytics Providers: To help us understand website usage (e.g., Google Analytics).

  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us; (b) protect and defend our rights or property; (c) act in urgent circumstances to protect the personal safety of users ofour Site, or the public.

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal information may be transferred.

  • With Your Consent: We may share your information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

 

5. Cookies and Tracking Technologies

Our Site uses cookies to enhance your Browse experience. Cookies are small text files placed on your device. We use them to:

  • Ensure the proper functioning of the Site (e.g., shopping cart).

  • Remember your preferences.

  • Analyze site traffic and performance.

You can control and/or delete cookies as you wish. For details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

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6. Data Security

We take reasonable measures, including administrative, technical, and physical safeguards, to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Wix.com also implements security measures for the data hosted on its platform.
 

However, no electronic transmission or storage of information is ever completely secure, so we cannot guarantee the absolute security of your personal information.

 

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
 

For example, we will retain order information for  6 years for tax and accounting purposes.

 

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request that we correct any inaccurate or incomplete information.

  • Erasure (Deletion): Request that we delete your personal information, subject to certain exceptions.

  • Restrict Processing: Request that we restrict the processing of your personal information.

  • Data Portability: Request that we provide you with your personal information in a structured, commonly used, and machine-readable format.

  • Object to Processing: Object to our processing of your personal information (e.g., for direct marketing purposes).

  • Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

  • To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws

 

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside ofyour state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. As our website is hosted by Wix, your data is stored on their global servers.
 

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there, as well as in other locations where Wix servers may be located.

We will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

10. Children's Privacy

Our Site is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

 

11. Third-Party Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

13. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us:

  • By email: info@signsbypost.com

  • By mail: The sign shed, 6 Garth Close, Cardiff, CF15 8LF, South Wales UK

  • ​[Optional: Via a contact form on your website]

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