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Refund Policy

Effective Date: May 23, 2025
 

We want you to be happy with your purchase from signsbypost.shop. This policy sets out your rights to return goods and receive refunds. This policy is in addition to, and does not affect, your statutory rights.
 

Our business details are: The sign shed 6 Garth Close, Cardiff, CF15 8LF, South Wales UK Email: info@signsbypost.shop
 

1. Your Right to Cancel (Cooling-Off Period for Non-Customised Goods)

If you are a consumer in the UK, you have a legal right to cancel your contract for most non-customised goods purchased online within 14 days without giving any reason. This "cooling-off period" expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

  • Exercising Your Right to Cancel: To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or an email). You can use our contact details above. You may use the model cancellation form below, but it is not obligatory.

    • [Optional: Model Cancellation Form - You can include this directly or as a downloadable link] To: The sign shed, 6 Garth Close, Cardiff, CF15 8LF, South Wales UK, Email: info@signsbypost.shop I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []/for the supply of the following service [],* Ordered on []/received on [], Name of consumer(s), Address of consumer(s),Signature of consumer(s) (only if this form is notified on paper), Date [] Delete as appropriate*

  • Conditions for Return (Change of Mind): If you cancel your contract, you must send back the goods to us at the address above without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

    • Goods must be returned in their original condition, unused, and with all original packaging and labels intact. We reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

  • Return Shipping Costs (Change of Mind): You will have to bear the direct cost of returning the goods. We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost or damaged in transit back to us.

  • Refunds (Change of Mind): If you cancel your contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

    • We will make the reimbursement without undue delay, and not later than:

      • (a) 14 days after the day we receive back from you any goods supplied, or

      • (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

      • (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

    • We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.


2. Faulty, Damaged, or Incorrect Goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

  • Your Rights:

    • Within 30 days of receiving the goods: If your goods are faulty, damaged, or not as described, you can get a full refund. This is called the short-term right to reject.

    • After 30 days: If your goods are faulty and it's more than 30 days since you received them, you will need to give us an opportunity to repair or replace them before you can claim a refund. If a repair or replacement is unsuccessful or not possible, you may then be entitled to a full or partial refund.

  • Reporting Issues: If you receive goods that are faulty, damaged in transit, or not what you ordered, please contact us as soon as possible, and preferably within [Specify Timeframe, e.g., 48 hours or 7 days] of receipt, at info@signsbypost.shop. Please provide your order number, a description of the issue, and photographic evidence if possible.

  • Return of Faulty Goods: We will advise you on how to return the faulty, damaged, or incorrect item(s). We will cover the reasonable cost of return postage for such items. Please obtain proof of postage.

  • Refunds or Replacements for Faulty Goods: Once we have received and inspected the returned item(s), we will notify you of our findings. If the item is confirmed as faulty, damaged, or incorrect, we will offer a replacement or a full refund (including any standard delivery charges and reasonable return postage costs you incurred).


3. Customised and Personalised Goods

  • The right to cancel (cooling-off period) described in Section 1 does not apply to goods that are made to your specifications or are clearly personalised ("Custom Orders"), unless they are faulty or not as described.

  • We cannot accept returns or offer refunds for Custom Orders if the reason for the return is that you have changed your mind or made an error in the personalisation details you provided once proofs have been approved by you (if applicable) or production has commenced.

  • If a Custom Order is faulty, damaged, or not made to the agreed specifications (as per any approved proof), your rights as described in Section 2 (Faulty, Damaged, or Incorrect Goods) will apply. Please contact us immediately if you have an issue with a Custom Order.


4. How to Make a Return

  1. Contact Us: Before returning any item, please contact us at info@signsbypost.shop with your order number and reason for return. We will provide you with any specific instructions.

  2. Package Your Return: Ensure the item is securely packaged, preferably in its original packaging, to prevent damage during transit. Include your name and order number inside the package.

  3. Send Your Return To: The sign shed Returns Department 6 Garth Close, Cardiff, CF15 8LF, South Wales UK

  4. Proof of Postage: We recommend that you use a tracked shipping service for returning items and retain proof of postage. We are not responsible for items lost or damaged during their return transit to us.


5. Refund Processing

  • All refunds will be processed back to the original method of payment used for the purchase.

  • Please allow up to [Specify Timeframe, e.g., 10-14] working days from the date we receive and approve your returned item(s) for the refund to be processed and to appear in your account. This may vary depending on your bank or payment provider.

  • We will notify you by email once your return has been processed and your refund has been issued.


6. Exchanges [Optional Section - Delete if you do not offer exchanges]

  • [If you offer exchanges, explain your process here. For example:] We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@signsbypost.shop and send your item to our returns address.

  • [Alternatively, if you do not offer direct exchanges, state:] We do not offer direct exchanges. If you wish to receive a different item, please return the original item for a refund (if eligible) and place a new order.


7. Contact Information

If you have any questions about our Returns and Refund Policy, please contact us:

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