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Terms & Conditions

Effective Date: May 23, 2025
 

1. Introduction

Welcome to signsbypost.shop (the "Website"), operated by The sign shed ("we", "us", "our"). Our registered address is The sign shed, 6 Garth Close, Cardiff, CF15 8LF, South Wales UK. Our contact email address is info@signsbypost.shop.
 

These Terms and Conditions ("Terms") govern your use of our Website and the purchase of products ("Products") from us. By accessing our Website, placing an order, or using any of our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Website.
 

This Website is hosted on the Wix.com platform. Wix.com provides us with the online e-commerce platform that allows us to sell our Products to you.
 

2. Use of the Website

  • Permitted Use: You are permitted to use our Website for your own personal and non-commercial use to browse our Products and make purchases in accordance with these Terms.

  • Prohibited Use: You must not:

    • Misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful.

    • Attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website.

    • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content without express written permission from us.

    • Use any data mining, robots, or similar data gathering and extraction tools.

  • Intellectual Property: All content included on this Website, such as text, graphics, logos, images, digital downloads, and software, is the property of The sign shed or its content suppliers and is protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of The sign shed. You may not extract or re-utilise parts of the contents of the website without our express written consent.

  • User Accounts (If Applicable): If you create an account on our Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
     

3. Product Information and Orders

  • Product Descriptions: We take all reasonable care to ensure that all details, descriptions, and prices of Products appearing on the Website are accurate. However, we do not warrant that the Product descriptions or other content of this Website are accurate, complete, reliable, current, or error-free. Images of Products are for illustrative purposes only; actual Products may vary slightly. Colours may vary depending on your monitor and settings.

  • Pricing:

    • All prices are shown in GBP (£).

    • Prices for our Products are subject to change without notice.

    • Prices [Choose one and delete the other: "are inclusive of VAT" OR "are exclusive of VAT, which will be added at the current rate at checkout where applicable"]. [User: Ensure this accurately reflects your VAT registration status and pricing strategy. If you are VAT registered, include your VAT number here: VAT No. [Your VAT Number]].

  • Order Process:

    • After placing an order, you will receive an email from us acknowledging that we have received your order. This does not mean that your order has been accepted.

    • Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the "Dispatch Confirmation").

    • The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation.

  • Right to Refuse or Cancel Orders: We reserve the right to refuse or cancel any order for any reason, including but not limited to: Product unavailability, errors in the description or price of the Product, error in your order, or if we suspect fraudulent activity. If we cancel an order after payment has been processed, we will issue a full refund.

  • Custom Orders (If Applicable):

    • For Products made to your specifications or clearly personalised ("Custom Orders"), you are responsible for ensuring all information, text, and design choices provided are accurate.

    • We may provide proofs for approval before production. Production will only commence after your approval of the proof.

    • Please refer to our Returns Policy regarding Custom Orders, which are generally non-returnable unless faulty.


4. Payment Terms

  • Payment for all Products must be made by credit or debit card, PayPal, or other payment methods offered at checkout through our secure payment gateway provided by Wix Payments or other third-party processors.

  • Payment will be taken when you place your order [User: Or confirm if payment is taken at dispatch – align this with your actual process].

  • We take reasonable care to make our Website secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.


5. Shipping and Delivery

  • Detailed information regarding shipping methods, costs, and delivery times is available in our Shipping Policy [Ensure you link to your Shipping Policy page here].

  • Risk of loss and title for Products purchased from us pass to you upon our delivery to the carrier (e.g., Royal Mail) or upon delivery to your specified address.


6. Returns, Refunds, and Cancellations

  • Detailed information regarding returns, refunds, and your cancellation rights is available in our Returns Policy [Ensure you create and link to your Returns Policy page here].

  • UK Consumer Rights (Non-Custom Products): For most Products bought online, you have a legal right to change your mind within 14 days of receiving the goods (the "cooling-off period") and receive a refund under the Consumer Contracts Regulations 2013. This right does not apply to Custom Orders or items sealed for health protection or hygiene purposes once unsealed.

  • Custom Orders: Unless faulty or not as described, Custom Orders are non-returnable and non-refundable once production has commenced or proofs have been approved.


7. Limitation of Liability

  • We warrant to you that any Product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.

  • Our liability for losses you suffer as a result of us breaching this Contract is strictly limited to the purchase priceof the Product you purchased.

  • This does not include or limit in any way our liability:

    • For death or personal injury caused by our negligence;

    • Under section 2(3) of the Consumer Protection Act 1987;

    • For fraud or fraudulent misrepresentation; or

    • For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

  • We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data) however arising and whether caused by tort (including negligence), breach of contract or otherwise.

  • To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products and use of the Website.


8. Indemnification

You agree to indemnify, defend, and hold harmless The sign shed, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms.


9. Privacy

We will only use your personal information as set out in our Privacy Policy [Ensure you link to your Privacy Policy page here]. Please read it carefully.


10. Third-Party Links

Our Website may contain links to other websites and resources provided by third parties. These links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.


11. Changes to Terms and Conditions

We reserve the right to amend these Terms from time to time. Any changes will be posted on this page and, where appropriate, notified to you by e-mail. The Terms applicable to your order will be those in force at the time you place your order with us. Please check this page regularly to take notice of any changes we made.


12. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of [England and Wales - confirm if this is correct for your business, it's typical for Cardiff. If different, e.g. just "Wales" if specific Welsh commercial law applies and you're advised so, or if you operate primarily under another UK jurisdiction, specify that].

You agree that the courts of [England and Wales - align with above] will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation.


13. Severability

If any provision of these Terms is determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.


14. Entire Agreement

These Terms and any document expressly referred to in them represent the entire agreement between you and us inrelation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.


15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

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